BirdEye Reputation Management
Online reputation management is the process of shaping public opinion by influencing exactly what information shows up online. At it’s core, it’s just a way to control what appears when someone looks you up on the internet. Sounds simple, right? Unfortunately, that’s not the case. A business can certainly improve its reputation single handedly, but nothing takes the place of professional guidance. That’s why we trust in the expertise of BirdEye, our online reputation management gurus. BirdEye combines deep HR and tech know-how in a proactive approach to defending and improving your online reputation.
Reviews – Monitoring, Generation, Management, and Marketing
Monitoring – BirdEye manages the conversations customers are having about your business, then measures their impact. Reviews are gathered from an incredible 250+ sites, so you can rest assured that nothing is overlooked.
Generation – Customers are automatically sent to review sites for feedback, creating more reviews to draw in more customers. Automated review requests can be sent through a number of methods, including email, text, and Facebook.
Management – All customer feedback is displayed in real time on one comprehensive dashboard. Reviews can be filtered by ratings, time period, or focus. BirdEye sends new review alerts so you can respond immediately to any concerns.
Marketing – BirdEye enables you to auto-share customer reviews on sites like Facebook, Twitter, and Google+. Reviews are then indexed by search engines, boosting search rankings with User Generated Content.
Social Media – Listening, Publishing, Engagement, and Ticketing
Listening – In addition to ratings and reviews, feedback is often expressed informally on social media. It’s essential to stay on top of these conversations in order to respond quickly to any problems. BirdEye allows you to chime in via social media from one central platform. Social media listening is a usual thing when it comes to social media marketing, with BirdEye you will have an added boost to your social media marketing management.
Publishing – BirdEye helps your business to maintain a 24/7 social presence and to schedule posts months in advance. Photos, GIFs, and videos can be stored for reuse later.
Engagement – Join social media conversations in real-time to build meaningful customer relations. Consistent, automatically published posts help grow your following, and it’s easy to track which posts prove most engaging.
Ticketing – With BirdEye, it’s easy to turn reviews and social mentions into tickets for proactive customer service. Improve customer satisfaction and solve problems before they escalate.